Welcome to our FAQ or Frequently Asked Questions Section
1. How far do I undress?!
Please undress to your level of comfort. Typically, half of our clients fully undress and the other half leave on undergarments. You will be draped with linens for the entire session and your therapist will only uncover the section of the body that is being treated.
2. How long is a typical massage?
Most people start with 60 minutes. For best results, 90 minutes is ideal for a more therapeutic massage or general relaxation.
30 minute appointments are great for focus work on a specific area or for migraine treatment.
3. Can I ask for a specific therapist or preference for male or female therapist?
Yes, you can request either!
4. How early should I show up for my massage?
If you are a new client we strongly suggest coming 15 minutes early to fill out an intake for. We cannot perform massage until you have signed your finished intake form. Be aware that if you arrive late or if you are filling out paperwork past your start time that your massage time may be shortened. Our therapists work on a very tight schedule and do not have extra time between clients to make up for tardiness. For established clients we suggest coming about 5-10 minutes early to relax and enjoy tea or water before your massage.
5. What is the cancellation policy?
We request 24 hours notice for cancellations. For no-shows or less than 24 hours notice it is our policy to charge the full price of the scheduled appointment. If you have a gift certificate or deposit on file then that will be used to cover a no show or same day cancelation. If you cannot be reached, then a note will be put on your file and you will have to pay for your missed appointment before you can schedule another one. We have a 3 strike rule, if you cancel same day or no show us 3 times then we will no longer see you. If your appointment is cancelled more than 24 hours in advance, no charge will be applied.
6. Do you have evening appointments available?
Yes, we do! The last appointment of the day begins at 5:00pm. We are open the 1st and 3rd Saturday of the month from 9am to 6pm.
7. What are the general office hours?
9:00am to 6:00pm depending on our latest appointment. If we are already gone, please leave us a message! Voicemails and emails will be answered the following morning.
8. How far in advance can I make an appointment?
Appointments can be booked as far as three months in advance. On the 15th of every month our schedule opens for the following additional month (For example: On March 15th you would be able to schedule appointments for the month of June). You will receive a courtesy phone call, text, or e-mail reminder the day before your appointment.
9. What types of massages do you offer?
We offer a wide variety of modalities. Every therapist has their own specialty, but our services include Swedish Massage, Deep Tissue Therapy, Hot Stones, Cupping, and Pre-Natal Massage.
We will not see prenatal clients until they are at least 12 weeks along, but you may be seen up to the point that your new baby joins you! We suggest taking at least a month off after giving birth to let your body settle before having massage again. Check with your doctor and make sure you have clearance before seeing us.
Please be aware that if you are sick, have had a vaccine or are using any form of drugs or alcohol that massage may make any symptoms exponentially worse. If you have been sick or have had a vaccine we strongly suggest waiting 72 hours before having a massage.
10. Do you take insurance?
We are a preferred provider through Regence Blue Cross Blue Shield. We only have two therapists currently credentialed and a long list of insurance clients. Because of this we are unable to take new clients for personal insurance. Insurance companies do not keep their current providers up to date so it may appear we have several LMT’s available but this is false. We are working at credentialling more therapists but it is a very long process.
We hope to be contracted with Moda, Aetna and Cigna soon.
Motor vehicle accident claims depends on our current availability. Referrals are often for once or twice weekly. We will do our best to get you in.
11. Where are you located?
We are right downtown across from the Riverfront Park on the ground floor of the Rivers Condos. Our complementary parking and main entrance are located in the alleyway between Court Street and State Street. You can also use our directions page to help with a visual!
We currently have construction going on which is limiting our current alleyway parking. Please give yourself time in case you need to park on the street or at the Carousel.
12. Can I purchase gift certificates online or over the phone?
You can find our online gift certificates here. We also sell physical certificates in the office and if you need some mailed then we can take payment over the phone.
13. I have a gift certificate to use!
Awesome!! Give us a call and we will get you into our schedule! It helps to have your gift certificate with you when you make your appointment so we can help you pick the correct service and make record of the number just in case you forget to bring it with you to your appointment. We are unable to look up gift certificates by name so if you forget your gift certificate and we do not have a number noted you will be unable to use it for the visit.
Due to an ownership change, Gift certificates purchased before 4/1/2022 will be redeemable for their dollar amount, not a listed service. They will also only be redeemable in the salon until 3/30/2027.
14. Can I book online?
Yes, in the form of an appointment request. Our website allows you to pick your therapist, date, and time that you would like. Your request will require a credit card to hold the appointment but no charge will be applied unless you cancel less than 24 hours before your appointment or no show. Your request will be reviewed by our scheduling team and an email will be sent to you notifying you of acceptance or rejection. If we are not able to accept your specific request, we will call you with other options.